Case Study 2: Consumer Direction
Near the beginning of the stakeholder engagement process, Connie was contacted by a collaborative of three consumer organizations who asked to meet about consumer direction. Connie was not very familiar with consumer direction but knew it was a “hot button” issue with some beneficiaries, advocates and family members, so she asked Meredith to attend the meeting. In the meeting the collaborative spokesperson, Maxine, explained the group’s concern:
